How do I file a complaint against a mobile service provider for overbilling?

Myra

My telecom company keeps charging me for services I haven’t subscribed to. Despite complaints, nothing has been resolved. Can I approach a consumer court for redressal?

Diya-lawyer

If you believe you have been overbilled by your mobile service provider, you can take the following steps to resolve the issue and file a formal complaint:

✅ Step-by-Step Process:

Contact Customer Care
- Call the provider’s helpline and explain the billing issue.
- Ask for a Complaint/Service Request Number and keep a record.
Write to the Nodal Officer
- If unresolved in 3–7 days, escalate the issue to the provider’s Nodal Officer via email or post.
- Attach copies of bills and communication logs.
Escalate to Appellate Authority
- If still not resolved, escalate to the Appellate Authority within 30 days. Find contact details on your provider’s website.
File Complaint with Telecom Regulator
- In India, you can approach TRAI or file a complaint via:
  - https://pgportal.gov.in/
  - https://www.consumerhelpline.gov.in/
- Mention all details including service provider name, complaint ID, billing date, etc.
Go to Consumer Court (if needed)
- If no solution is provided, you can file a case in the Consumer Forum for compensation.

🟢 Question 2: What are my rights if I am falsely accused of a crime (e.g., theft or harassment)?

Answer:

Being falsely accused of a crime is serious, but you have strong legal rights. Here's how to protect yourself:

⚖️ Key Actions to Take:

Remain Calm and Avoid Contact
- Do not retaliate or contact the accuser directly.
Hire a Criminal Defense Lawyer
- A lawyer will help you respond appropriately and safeguard your rights.
Gather Evidence
- Preserve texts, emails, videos, CCTV footage, or any proof supporting your innocence.
File a Counter-Complaint
- If the accusation is malicious, file for:
  - Defamation (Section 500 IPC - India)
  - False FIR (Section 182 or 211 IPC - India)
Apply for Anticipatory Bail
- If there's a chance of arrest, your lawyer can help secure bail in advance.
Quash the False FIR
- File a petition in the High Court (under Section 482 CrPC) to cancel a false or baseless FIR.

🔐 Your Legal Rights:

Right to remain silent.
Right to a legal counsel.
Right to bail and fair trial.
Right to be presumed innocent until proven guilty.
Right to compensation if proved innocent in a false case.

📝 Important: Stay cooperative with the authorities but protect your interests legally at every stage.

Let me know if you need a version in Hindi or need help filing a complaint through a specific portal!