What is the time limit for filing a consumer case?

Kiaan

What is the prescribed time limit for filing a consumer complaint in India under the Consumer Protection Act, 2019, and under what circumstances can a Consumer Commission allow a complaint to be filed after the expiry of the statutory limitation period?

Arnav

Under the Consumer Protection Act, 2019, a consumer complaint should generally be filed within two years from the date on which the cause of action arises.

Key points:

General limitation period: A consumer complaint should ordinarily be filed within two years from the date the consumer first became aware of the defect, deficiency in service, unfair trade practice, or other cause of action.
Delay can be condoned: If the complaint is filed after the limitation period, the Consumer Disputes Redressal Commission may still admit it if the complainant shows sufficient cause for the delay.
Explain the delay: The complainant must file an application explaining the reasons for not filing the complaint within the prescribed time. The Commission will decide whether the delay should be condoned.
Supporting documents: It is advisable to keep all relevant documents, including purchase invoices, receipts, warranty cards, correspondence with the seller or service provider, and any other evidence supporting the claim.
Do not delay unnecessarily: Filing the complaint promptly helps preserve evidence and improves the chances of an effective resolution.