To succeed in a consumer complaint in India, you should provide sufficient evidence to prove that you purchased the goods or services and that there was a defect, deficiency in service, or unfair trade practice.
Key points:
- Proof of purchase: Keep the original invoice, bill, cash memo, receipt, or order confirmation showing the purchase.
- Payment records: Preserve bank statements, credit/debit card records, UPI transaction details, or other payment receipts.
- Warranty or guarantee documents: If applicable, keep the warranty card, guarantee certificate, or service contract.
- Communication records: Save emails, text messages, chat records, or letters exchanged with the seller or service provider regarding the complaint.
- Photographs and videos: Take clear photographs or videos showing the defect, damage, or poor quality of the product or service.
