If a loan app is threatening, harassing, or intimidating you, you should act promptly to protect your rights and report any unlawful conduct. Legitimate lenders and recovery agents must follow the law while recovering dues.
Key points:
- Do not panic: Stay calm and avoid responding to threats or intimidation. Do not make payments unless you have verified that the demand is genuine.
- Preserve evidence: Save screenshots, call recordings (where legally permissible), messages, emails, payment receipts, and any other communication from the loan app or its representatives.
- Verify the lender: Check whether the loan app is genuine and review the loan agreement to understand your repayment obligations.
- Report harassment: If the app or its agents use abusive language, threaten you, misuse your personal data, or contact your family or friends unlawfully, you can file a complaint with the local police or the cyber crime authorities.
- File a consumer complaint: If the lender engages in unfair trade practices or provides deficient services, you may also seek relief under the Consumer Protection Act, 2019.
