To file a RERA complaint against a builder, a homebuyer generally needs documents that establish the transaction, payments made, the builder’s obligations, and the problem or dispute. The exact requirements can vary by state RERA authority.
Important documents generally required
- Agreement for Sale / Builder-Buyer Agreement – This is one of the most important documents because it contains the agreed price, possession date, payment schedule and other terms.
- Allotment letter – If issued by the builder.
- Payment receipts – Receipts, bank statements, or other proof showing the amounts paid to the builder.
- Demand letters – Copies of payment demands or other notices received from the builder.
- Possession-related documents – Such as possession letters, notices, or correspondence regarding delayed possession.
- Correspondence with the builder – Emails, letters, WhatsApp messages, or other written communications relating to the dispute.
- Details of the project and RERA registration – Project name, registration number and other available project information.
- Proof of the specific violation or deficiency – For example, photographs of construction defects, evidence of missing amenities, or documents showing unauthorized charges.
- Identity and address proof – Depending on the requirements of the relevant RERA authority.
- Bank or loan documents, where relevant – Particularly if the dispute involves home-loan payments, interest, or refund claims.
- Legal notice and builder's response, if any.
How to strengthen the complaint
The buyer should arrange the documents chronologically and clearly explain what happened, what obligation the builder failed to fulfill, and what relief is being requested. Keep the original documents safely and submit copies or electronic documents in the format required by the relevant state RERA portal.
Depending on the case, the buyer may request refund, interest, compensation, possession, rectification of defects, or other appropriate relief.
Since RERA procedures and online filing requirements can differ from one state to another, it is important to check the requirements of the specific state RERA authority before submitting the complaint.
