Parents generally cannot file a consumer complaint against a school for matters directly related to imparting education, such as admission, tuition fees, examinations, marks, certificates, or alleged deficiencies in teaching. Courts have held that educational institutions are generally not treated as “service providers” under consumer law for these core educational functions.
The National Commission has also held that activities connected with education, including educational trips, sports, swimming and similar co-curricular activities, generally fall outside the Consumer Protection Act.
However, the appropriate remedy can depend on the specific grievance and the nature of the school’s conduct. Parents may consider approaching the relevant education authority, school regulator, or another appropriate legal forum depending on the issue. For a particular dispute, it is advisable to consult a lawyer before filing a consumer complaint.
